Customer Services 0800 169 1735

Smell gas? Call 01386 750 330

Cylinder FAQs

Propane (Painted red) freezes at -42 celsius and propane cylinders are primarily used for heating homes (central heating systems), cooking (including mobile catering) and some commercial applications like forklift trucks and pheasant rearing.

Butane (Painted blue) freezes at 0 celsius and therefore cannot be used for outdoors in the winter months. Butane Cylinders are normally used for cabinet heaters, mobile homes and some BBQs.

Appliances – some appliances run on Propane and some use Butane. Confusion can arise with products like BBQs where some manufacturers design them for Propane and others for Butane. ALWAYS check instruction booklets for the product and/or with the company that supplied the product.

You can find a list of Countrywide LPG stockists online or call 0800 1691735. Your stockist will bring you a full cylinder and take away the empty bottle for you. If you do not have a bottle you can sign a Cylinder Hire Form and pay a one off hire charge to get you started.
To find your nearest Countrywide LPG Stockist please use the Stockist Page or call 0800 1691735
Simply call our Customer Service team on 0800 1691735. We can either arrange collection, or advise you of the nearest Countrywide LPG stockist. Please note we do not refund you for any gas remaining in the cylinder at the time of the collection.
All cylinders vary, the empty weight is written on the shroud of each cylinder. This empty weight is sometimes referred to as the tare weight.
92.83 Litres.
Yes. In simple terms, 1 litre of propane is equivalent to 7.113 kWh, and 1 litre of butane is equivalent to 7.854 kWh.
All regulators are sold separately; if you wish to purchase a regulator with your cylinder, simply call our Customer Service team on 0800 1691735 or ask at point of purchase at a Countrywide LPG stockist. Your appliance instructions should state which type of regulator you need.
Yes you can. If you do not already have a suitable regulator you will need to purchase the correct regulator to suit you product. For this please refer to the User instructions that came with the product. Once the correct regulator is fitted you can then purchase the required cylinder.
We have stockists across the country – from Shropshire down to Devon and Cornwall. Click here to find your closest one.

Butane

Size Height Diameter
4.5kg 340mm 240mm
7kg 495mm 256mm
13kg 580mm 315mm

Propane

Size Height Diameter
3.9kg 340mm 240mm
11kg 580mm 315mm
12kg (FLT) 595mm 320mm
18kg (FLT) 800mm 315mm
19kg 800mm 315mm
47kg 1290mm 375mm
Call our Emergency Team 24/7 on: 01386 750330.
Unfortunately we do not offer this service. Although we understand the self-fill cylinders carry their own health and safety tests, as the site operator we have a clear H&S legal duty to ensure the cylinders are fully compliant and the person filling is competent. Given our sites are unmanned we cannot monitor the filling of cylinders and meet this duty of care. Further clarification can be found on UKLPG’s website.
There are occasions that deliveries are delayed by reasons outside of our control, or due to unforeseeable circumstances – such as weather conditions, road closures or vehicle breakdowns. When this is the case we use all of the information available to us to re-route your delivery as efficiently as possible. If you have any access problems – such as coded gates, or locked entrances please make us aware of this. In extreme circumstances there may be Health and Safety reasons for a driver being unable to make a delivery – in these cases an ‘Unsafe Delivery’ form would be completed and we will discuss this with you.