Customer Services 0800 169 1735

Smell gas? Call 01386 750 330

get in touch with countrywide lpg

LPG Emergency Number

 

IF YOU SMELL GAS CALL 01386 750330 IMMEDIATELY Available 24 hours a day, 7 days a week

 

Existing Customer Orders

If you would like to place an order you can do so online

ORDER BULK GAS

ORDER CYLINDERS

Autogas customers can find your local Refuelling sites here

AUTOGAS SITES


You can also call us on Telephone: 0800 169 1735

Or Email: lpgas@countrywidelpg.co.uk

New Customer Quotes

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Customer Feedback

If there is something that you’re not happy with, we’d like to hear from you so we can try to put it right.
Please complete this feedback form.

General Enquiries

If you’d have any comments or general enquiries we’d love to hear from you. Get in touch using any of the methods below.

Telephone: 0800 169 1735

Email: lpgas@countrywidelpg.co.uk

By Post:
LPG Customer Service
Countrywide LPG Plc,
Asparagus Way,
Vale Park
Evesham
Worcestershire
WR11 1GN
United Kingdom

If you call us, we’ll attempt to resolve your complaint whilst you’re on the phone. If we are unable to resolve your feedback immediately and escalation to an accountable manager is appropriate, they will then contact you to discuss further.

If your feedback is more complex and a site visit is required, we’ll arrange a suitable time with you to visit.

CYLINDER FAQS

Propane (Painted red) freezes at -42 celsius and propane cylinders are primarily used for heating homes (central heating systems), cooking (including mobile catering) and some commercial applications like forklift trucks and pheasant rearing.

Butane (Painted blue) freezes at 0 celsius and therefore cannot be used for outdoors in the winter months. Butane Cylinders are normally used for cabinet heaters, mobile homes and some BBQs.

Appliances – some appliances run on Propane and some use Butane. Confusion can arise with products like BBQs where some manufacturers design them for Propane and others for Butane. ALWAYS check instruction booklets for the product and/or with the company that supplied the product.

You can find a list of Countrywide LPG stockists online or call 0800 1691735. Your stockist will bring you a full cylinder and take away the empty bottle for you. If you do not have a bottle you can sign a Cylinder Hire Form and pay a one off hire charge to get you started.
To find your nearest Countrywide LPG Stockist please use the Stockist Page or call 0800 1691735
Simply call our Customer Service team on 0800 1691735. We can either arrange collection, or advise you of the nearest Countrywide LPG stockist. Please note we do not refund you for any gas remaining in the cylinder at the time of the collection.
All cylinders vary, the empty weight is written on the shroud of each cylinder. This empty weight is sometimes referred to as the tare weight.
92.83 Litres.
Yes. In simple terms, 1 litre of propane is equivalent to 7.113 kWh, and 1 litre of butane is equivalent to 7.854 kWh.
All regulators are sold separately; if you wish to purchase a regulator with your cylinder, simply call our Customer Service team on 0800 1691735 or ask at point of purchase at a Countrywide LPG stockist. Your appliance instructions should state which type of regulator you need.
Yes you can. If you do not already have a suitable regulator you will need to purchase the correct regulator to suit you product. For this please refer to the User instructions that came with the product. Once the correct regulator is fitted you can then purchase the required cylinder.
We have stockists across the country – from Shropshire down to Devon and Cornwall. Click here to find your closest one.

Butane

Size Height Diameter
4.5kg 340mm 240mm
7kg 495mm 256mm
13kg 580mm 315mm

Propane

Size Height Diameter
3.9kg 340mm 240mm
11kg 580mm 315mm
12kg (FLT) 595mm 320mm
18kg (FLT) 800mm 315mm
19kg 800mm 315mm
47kg 1290mm 375mm
Call our Emergency Team 24/7 on: 01386 750330.
Unfortunately we do not offer this service. Although we understand the self-fill cylinders carry their own health and safety tests, as the site operator we have a clear H&S legal duty to ensure the cylinders are fully compliant and the person filling is competent. Given our sites are unmanned we cannot monitor the filling of cylinders and meet this duty of care. Further clarification can be found on UKLPG’s website.
There are occasions that deliveries are delayed by reasons outside of our control, or due to unforeseeable circumstances – such as weather conditions, road closures or vehicle breakdowns. When this is the case we use all of the information available to us to re-route your delivery as efficiently as possible. If you have any access problems – such as coded gates, or locked entrances please make us aware of this. In extreme circumstances there may be Health and Safety reasons for a driver being unable to make a delivery – in these cases an ‘Unsafe Delivery’ form would be completed and we will discuss this with you.

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BULK FAQS
Yes. In simple terms, 1 litre of propane is equivalent to 7.113 kWh, and 1 litre of butane is equivalent to 7.854 kWh.
Our ‘Tankwise’ system offers you the best solution for ensuring you have enough gas. A sensor will be fitted to your tank that then sends us a reading every 24 hours of the level in your gas tank. You never have to worry about placing another order again.
If you prefer to manage your own ordering your easiest way of doing so is ordering online using our simple form, call 0800 169 1375 or email lpgas@countrywidelpg.co.uk.
Please be aware, when ordering yourself you must order no lower than 40% to allow time for the order to process through our system and get to you in time. Ordering lower than this can cause issues, especially in high demand times of the year where delivery times can be extended and usage increased.
If you are a manual order customer then you’re responsible for checking your tank’s level regularly to ensure you never go below 40% before placing an order. 1. Locate the cover on top of the tank, or the tank lid. 2. Open the cover/lid and locate the gauge – which may be protected with a cap. 3. The gauge shows a dial from 0% – 100% fill. 4. Please note you MUST place an order no lower than 40% to allow time for your order to arrive, but as long as an order is placed it is fine that your tank has lower. To allow for expansion in the enclosed gas we will never fill above 85%.
If you manually place your orders we advise that you order at 40% – any lower can risk you running low before your order has had time to be processed and delivered.
If you have one of our Tankwise sensors you don’t need to place your order.
Our Tankwise sensors automatically read what is in your tank and, based on your usage, we analyse our optimum date for your delivery.
If your sensor stops reading your fill level for any reason we will try to get in touch with you to manually monitor your gauge until the issue has been resolved.
If you notice your tank is low you can call us on 0800 169 1735 or email lpgas@countrywidelpg.co.uk to check an order has been raised.
There are occasions that deliveries are delayed by reasons outside of our control, or due to unforeseeable circumstances – such as weather conditions, road closures or vehicle breakdowns. When this is the case we use all of the information available to us to re-route your delivery as efficiently as possible. If you have any access problems – such as coded gates, or locked entrances please make us aware of this. In extreme circumstances there may be Health and Safety reasons for a driver being unable to make a delivery – in these cases an ‘Unsafe Delivery’ form would be completed and we will discuss this with you.
When making deliveries all of our drivers are trained to visually inspect the tank and will report anything to head office that may require attention. Our engineering team will pick up any maintenance issues that need to be addressed. We will get in touch with you about any issues that we need to make you aware of that need your attention – such as access problems or hedges or fences that are too near to the tank. Additionally all tanks are tested periodically. At 10 years they have an interim inspection and test and at 20 years a thorough examination, this normally requires the tank to be exchanged to avoid any disruption to your supply. Every tank has a data plate located on it, this shows when the tank was manufactured and the dates it was tested
Simply fill out the form online to let us know when you will be leaving the property and (if you know it) the contact details for the new owner. We will get in touch to confirm if there is any balance on the account and what you need to do next.
Just fill out this form and we’ll be in touch. 
If you’re not sure who the supplier is please make a note of the serial number from the silver plate on the tank on the above form and we will confirm for you.
If you are the owner of the tank you will be in possession of Certificates of Ownership from the manufacturer. You may have moved into a property with a tank, or may have forgotten so if you’re in any doubt contact us on 0800 169 1375 or lpgas@countrywidelpg.co.uk and we will help confirm the ownership.
You must isolate the supply immediately and call our Emergency Number on 01386 750 330 – available 7 days a week, 24 hours a day.
If you have a bulk account and need to change the name or contact details on your account please fill out the form online and we will be in touch. Please note that for any change to the name on the account – whether adding or removing a name, or changing your name – we will send a Change of Ownership form to ensure all details are accurate.

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AUTOGAS FAQS
LPG stands for liquefied petroleum gas, and in the case of Autogas, it is mainly comprised of propane. It is a by- product of oil which exists as a gas under normal atmospheric pressure and becomes a liquid at very low temperatures and under pressure. This means it can be very conveniently stored as a liquid in a pressurised tank or steel cylinder. When the pressure is released, the liquid boils to form a vapour and makes up about 250 times its volume as a liquid. Propane burns easier without creating many of the noxious intermediates found in petrol vehicle exhaust emissions.

There are two main types of tank available installed in vehicles:

  1. Cylinder which fits along the rear seats
  2. Toroidal (same shape as the spare tyre) that fits in the spare tyre well.
1. Cylinder   2. Toroidal
Autogas Cylinder   Autogas Toroidal

There are also other tanks options that will fit most vehicles, in some cases without losing any space on the vehicle.

Autogas Tank Options
Depending on your engine there is a large choice of type of equipment. EAS System: Eurogas Advanced System. This is a self-learning system that uses slightly older technology than the other two types available and is most suited to older vehicles. It does, however, feature a self-learning capability which learns the driver’s habits and technique of driving to improve the performance of the vehicle. Typical mpg performance is 20% lower than the petrol equivalent. IGS System: Injected Gas System. This is one of the most advanced systems available and is most suitable for modern petrol engines with electronic fuel injection and catalytic convertor. It returns a similar efficiency as the EAS kit, but is a lot more reliable on modern engines. This system also has a learning capability and also takes into account throttle position, gas temperature, lambda ratio, intake manifold absolute pressure, engine temperature, engine rpm and petrol injector signals to maximise performance. GI System: Sequential Gas Injection System. This is the latest kit to become available and it is again designed for modern engines with electronic fuel injection and catalytic convertors. This kit is the most expensive and, according to the manufacturers of the equipment, the fuel economy is much improved with around a 2% reduction in mpg over a petrol model so the extra cost will soon be recouped. However, this kit is still in its early days so other models other than the manufacturers own are not yet available. The liquid is injected just above the cylinder and is introduced via elecronically controlled valves giving a higher accuracy and therefore improved mpg performance with no loss of power or performance. Sequential Gas Injection System
Very safe. The gas tanks have been subjected to truly rigorous tests and are much stronger than comparable petrol tanks. New safety valves in the tank activate automatically, ensuring that gas can no longer flow from the tank. Moreover, an autogas car has a closed and environmentally sound fuel system, which prevents fuel spillage and evaporation.
If you run out of gas some systems will automatically switch back over to petrol. With other systems it will be necessary to manually push a button. However, there is also a manual select button to change over to petrol should you wish.
Filling up with Autogas is done in a closed system. In other words, you make a sealed connection and then the gas is pumped in until a maximum capacity (85% full) has been reached. The process takes fractionally longer than filling with petrol.
There are many different makes of Autogas equipment for the car but the more popular brands are Landi, Landi Renzo, Tartarini and OMVL.
There are many installers of Autogas equipment around the country. However, customers are recommended to only use converters approved by the LPG Association (currently approximately 190). A full list of these can be obtained through Countrywide or alternatively the list can be accessed on the LPG Association’s website on www.uklpg.org. Prices do vary and it is always worth shopping around for the best deal. Remember that cheapest is not always best, and you may lose more mpg than with a more expensive kit. The average price for most modern cars is around £1500.00 + VAT.
Many car manufacturers offer a LPG option on their models in Europe (including Ford, Opel, VW, Audi, Skoda, Seat and Renault) but do not import these models to the UK in view of the smaller LPG market. In the UK, Mazda has authorised a company to undertake conversions. Autogas Vans again, are not imported to the UK, but some petrol vans are available for conversion to LPG, with warranty. Further details can be found on www.drivelpg.co.uk.
All the major fuel companies (Esso, Texaco, Shell, Jet, BP), as well as the supermarket fuel outlets are all currently putting in sites around the country. There are currently almost 1300 outlets that sell autogas. A current list is available on the Drive LPG website (see Useful Website links).
LPG has been available in Holland, Italy and France for many years. Additionally, Spain, who historically only used LPG for taxis and public vehicles has now opened up public fuelling sites. LPG may be sold under a variety of names – “LPG”, “GPL” and “Autogas” are the most common. There are no restrictions on LPG fuelled vehicles using ferries to Europe, with the exception of Speedferries who require the conversion to be either by the vehicle manufacturer or have proof that the conversion has been carried out by an LPGA Approved Convertor by way of a valid LPG conversion certificate. Currently Eurotunnel does not allow LPG vehicles (or any alternative fuelled vehicles) on its Le Shuttle services and vehicles can be checked and refused access. However, the LPG Association continues to lobby for a change in this ruling and it is hoped that this may become possible in the not too distant future. There are currently three refuelling systems in Europe – Dutch Bayonet (used in UK, Holland and Switzerland), Italian Dish (used in Italy, France, Portugal and Scandinavia) and ACME thread (used in Germany, Austria, Belgium and Eire) and in some countries all three systems are used. Most continental motorway service areas hold “adaptors” and these should always be used with great care. Adaptors should always be securely fitted to the vehicle filling point before the filling nozzle is attached and should never be fitted to the nozzle itself. However, it may be advisable to have your own adaptor which can be obtained from some conversion companies. For further details of refuelling sites in Europe, log on to www.drivelpg.co.uk.
The price of LPG is currently about half the cost of petrol and diesel and looks to continue at this rate for the immediate future.
For vehicles registered after 1st March 2001, Vehicle Excise Duty (VED) is charged according to a vehicle’s carbon dioxide emissions and fuel type. CO2 figures are submitted by the vehicle manufacturer and recorded on the vehicle logbook. A vehicle manufacturer will register the lower figure for their LPG cars. No changes after registration are permitted even if the car is subsequently converted to run on LPG. However, cars with appropriate documentation (e.g. LPGA conversion certificate) are accepted as an Alternative Fuel Car and on submitting the documentation to the DVLA, will be eligible for a standard reduction in VED. For further details of the new Vehicle Excise Duty bands, log on to the Vehicle Certification Agency website at www.vcacarfueldata.org.uk or use the VED calculator on www.vcacarfueldata.org.uk/ved if you are thinking of buying a brand new car.
The current Autogas Duty can be checked on the Government website here.
It is possible to have your own tank installed at your home or office as long as you would be using sufficient LPG to make it worth your while economically. Vehicle mileage of around 100,000 miles per annum combined, is the cut-off point for most vehicles, although this will vary depending on the type of vehicle’s mpg. There are many siting regulations to be observed in installing your own tank and a site survey will be required prior to installation. Planning permission should also be sought. The Autogas tank comes in a 1900 litre (1000kg) tank. For the 1900 litre tank, the base sizes are:
  • 2.4 m x 2.2 m x 150 mm
  • 3.4 m x 1.2 m x 150 mm
For the skid units, the base sizes vary so dimensions would be provided at the time of the site survey. The electrical connections to the base need to be 32 amp, three core armoured cable. This is because the pump runs at approximately 18 amps but has a start up rating of 28 amps.
We can only accept a motorhome for domestic use only if you have an outside filling point on the vehicle. We do not allow stand alone cylinders to be filled due to Health & Safety reasons.
Unfortunately we do not offer this service. Although we understand the self-fill cylinders carry their own health and safety tests, as the site operator we have a clear H&S legal duty to ensure the cylinders are fully compliant and the person filling is competent. Given our sites are unmanned we cannot monitor the filling of cylinders and meet this duty of care. Further clarification can be found on UKLPG’s website.

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Opening Hours

Our Customer Service Centre is open Monday – Friday 8:30am – 5:00pm