What is the key system?
Countrywide’s key system is a state of the art fuel management system allowing you to access Autogas from a local network of dispensing pumps. Many sites are now in operation around the Midlands, Wales and the South West and many others are being planned, providing a comprehensive filling network, ideal for both business and private motorists.
The system is based upon an electronic key that has a programmable chip inside. The chip is then programmed uniquely to the vehicle and allows access to any of the Countrywide Autogas key outlets. There is no cash to pay or queuing in the store to pay for your fuel, as the system automatically bills the user’s account providing, in most cases, 24-hour access for refuelling.
How does it work?
Operation is simplicity itself. The key is inserted into the dispenser, which will then ask for the PIN number, once this has been entered it will then ask for mileage information (if this facility has been requested by the user). Next, it will ask for the key to be removed and fuelling is allowed by pressing the button (dead man’s handle) that is on the side of the machine, or in the nozzle storage cabinet. The machine will then dispense the required amount of Autogas to the vehicle or up to a maximum of 85% capacity of the tank (that is the maximum the tank can be filled to).
The dispenser then records the information and stores it in the console until it is uploaded to the main computer at our Defford site. Once the main computer receives the information it is then collated to the individual’s account.
What do the error messages on the pump mean?
When using the key system error messages may be displayed on the screen, these are usually the following:
Key Locked Out
There is an issue with your account
Pump Locked Out
There is an issue with dispensing the gas, it may have been locked by the previous person
The chip inside the key may be corrupt, you may need a new key
Requires an Engineer visit to reset the system
Entering the incorrect pin, please try again
PC Link Active
Site communication with the site, will clear after about 5 minutes
If any of the above error messages or any other messages appear on the screen please contact us on 0800 243 889 and we will be happy to help.
How do I pay?
The invoicing period for fuelling transactions runs from the 1st to the end of the calendar month. On the first working day of the next month, an itemised invoice is produced, detailing the transactions for that period. Any amounts owing will be collected by direct direct debit on the 15th of the month.
The accounting system is free of charge so there are no set-up fees or account charges and you do not need to purchase the keys.
There is a deposit of £5.00 + VAT per key. When we are notified of the closure of the account and the key is received back the refund will be issued. Please read our Terms and Conditions for full details.
How do I apply?
All that is required is an application form to be filled out and returned to the Evesham Office. A key will then be programmed to the vehicle and sent out as soon as possible. As soon as the vehicle key is received it may be used immediately. Detailed filling instructions and a Countrywide key site guide will be included with your key.
Once your account has been set up, you can request additional vehicles or change vehicle registration numbers on your account over the telephone.
Summary of Terms & Conditions
“Customer” means the individual or business named in the New Account Form
“Countrywide” means Countrywide Farmers plc, a company registered in England, No 3776711
“Key” means the Countrywide Autogas Key provided to the Customer
“LPG” means Liquefied Petroleum Gas
The price of LPG supplied by Countrywide shall be the price ruling at the date of supply
3. Force Majeure
Countrywide shall not be responsible for any failure to fulfil its obligations under the Agreement to the extent to which fulfilment is prevented by war, riot, civil commotion, flood, fire, industrial action, requirements of any law, failure or breakdown of plant, machinery or transport, shortage of LPG, weather conditions or any other cause beyond the control of Countrywide
4.1 The Key remains the property of Countrywide at all times
4.2 A refundable deposit of £5.00 + VAT per key is payable by the customer
4.3 In the event of a key being lost or stolen, the Customer will remain liable for any subsequent drawings made using that key until the loss of the key is notified to Countrywide
4.4 Replacement Keys will incur a charge of £10.00 plus VAT
4.5 Countrywide reserve the right to suspend the use of a Key in the following circumstances:
4.5.1 Where Countrywide believes that fraudulent use of the Key may be occurring
4.5.2 Where previous drawings have not been paid for and the Customer has been informed of the overdue account
4.5.3 Where Countrywide believes an act of insolvency on the part of the Customer is about to take place
5.1 This Agreement may be terminated by the Customer:
5.1.1 By giving written notice and returning all Keys
5.1.2 Failure to return Keys will incur a charge of £10.00 plus VAT
5.1.3 The Agreement will only be terminated once all drawings have been paid for
5.2 This Agreement may be terminated by Countrywide where it believes conduct of the account to be unreasonable, including (but not exclusively) fraudulent or inappropriate use of Key and non-payment of invoices
6. Late Payment
6.1 If a Direct Debit or Cheque is returned unpaid, Countrywide reserves the right to charge the Customer an administrative fee of £15 for each failed payment
6.2 Countrywide also reserves the right to charge statutory interest as laid out in Late Payment of Commercial Debts (Interest) Act 1988 on all overdue sums owed by the Customer
7.1 This agreement cannot be assigned by the Customer to any third party without Countrywide’s prior consent
7.2 Countrywide may assign this agreement to any person, firm or company
8. Damage to Countrywide Property
In the event that the Customer damages Countrywide property, including (but not exclusively) the hose or pump, the Customer shall be liable for a repair fee of £75.00 + VAT
9. Data Protection
The Customer gives authority for Countrywide to apply to bankers, suppliers and credit agencies for credit references, and consents to the processing by Countrywide of any personal data provided, and agrees that Countrywide may use it in such a way as they believe appropriate to administer the Customer’s account. This may include exchange of information with credit agencies and others for purposes of opening and monitoring an account, responding to requests for references from third parties, and keeping the Customer informed of new products and services available from Countrywide
10. Direct Debit Guarantee
10.1 This Guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme.
10.2 The efficiency and security of the Scheme is monitored and protected by your own Bank or Building Society.
10.3 If the amounts to be paid or the payment dates change Countrywide Farmers Plc will notify you three working days in advance of your account being debited or as otherwise agreed.
10.4 If an error is made by Countrywide Farmers Plc or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid.
10.5 You can cancel a Direct Debit at any time by writing to your Bank or Building Society. Please also send a copy of your letter to us.